RETURNS & EXCHANGES

Returns

At this time all items are FINAL SALE. We will not accept any returns or exchanges.

Faulty or Damaged Items

If an item is considered damaged or faulty, to be eligible for an exchange you will need to contact us within 48 hours of delivery with as much information and imagery as possible. Please email sales@katebartondesign.com and be sure to include your name, order number and address for reference.

Please note that we are able to track when an order has been successfully delivered, so it is always best to open and review the order as soon as possible to allow time to contact us if necessary.

Refund Policy

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account. Please note that original shipping fees are not refundable.

Shipping Policy

The shipping cost and duties for the return will need to be paid for by you. Please note you are responsible for the return shipping and we highly advise you to obtain proof of postage in the form of a tracking number and keep the receipt and details, as we are not responsible for any returns or exchanges that fail to reach us.